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Privacy Policy

Last updated: [June 2025]

At Smart Home, we value and protect your privacy. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide to us through our website and other digital channels.

1. Information we collect

We collect personal information when you interact with our services, including:

  • Full name

  • Email address

  • Phone number

  • Information about your property (in case of owners)

  • Details related to reservations or requests

  • Browsing information (cookies, IP, device, location)

2. Use of information

We use your information to:

  • Provide and manage our hosting and property management services

  • Provide customer service and respond to requests

  • Process reservations, payments or contracts

  • Send communications about our services, promotions or news

  • Improve user experience through statistical and technological analysis

3. Sharing information with third parties

We do not sell or share your personal information with third parties except as follows:

  • Service providers contracted for operational functions (payment platforms, email, CRM)

  • Compliance with legal obligations or requirements of authorities

  • Execution of contracts between Smart Home and the user

All third parties are bound by confidentiality and data protection agreements.

4. Cookies and tracking technologies

Our website uses cookies to improve user experience, analyze browsing behavior, and optimize content. You can manage your preferences in your browser settings.

5. Information security

We implement technical, administrative, and physical measures to protect your information from unauthorized access, loss, or misuse.

6. Data retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

7. Your rights

You have the right to:

  • Access, correct, or delete your personal information

  • Request limitation of processing

  • Withdraw your consent at any time

  • File a complaint with the competent data protection authority

To exercise your rights, you can write to us at:

📧 contacto@smarthome.com.co

8. Changes to this policy

We reserve the right to modify this Privacy Policy. We will notify you via the website when significant changes are made.

By using our services, you agree to the terms of this Privacy Policy.

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